FAQ - Frequently asked questions
Orders & Shipping
Where do you ship?
Air Aroma ships worldwide, domestically and internationally. We have 5 global offices and 70+ distributors around the world to support our network. For Australian shoppers visit https://www.air-aroma.com/au/store/ for rest of world, visit https://www.air-aroma.com/store/ . You can find information on locations and enter your country here: https://www.air-aroma.com/au/locations/
How much is shipping?
Shipping cost will vary based on your location and order. In the webstore, you can get a quote for shipping costs by adding records to your shopping cart and clicking “checkout” (you will need to have an account and be logged in). With orders placed through a sales representative, you can request a quote directly. Prices are exclusive of taxes duties and charges imposed or levied. Certain countries may include local taxes, which are listed in the checkout if they are incurred in connection with the supply of goods.
When will my order ship?
Most items will ship in 3-5 business days after payment is received. You’ll receive an email confirmation with a tracking number once your order is processed and on its way to you; use this tracking number to track the progress of delivery. If you have any questions or problems with your order, contact us and we’ll aim to get back to you within 24 hours. https://www.air-aroma.com/au/contact/
Returns and Warranty
Please choose your purchases carefully as Air Aroma does not accept returns unless they are genuinely faulty by manufacture or have been sent in error. Items damaged or broken because of faulty packaging may be returned together with the faulty packaging. If you have an item you wish to return, you must first email Air Aroma for a Return Advice form and send the item back to Air Aroma within 14 days from the date your order was shipped.
Air Aroma warrants all diffusion products against defects in materials and workmanship for a period of one year form the date of original retail purchase. Warranty is voided if fragrance other than Air Aroma’s aroma or essential oil is used in the diffuser.
Can I smell something first?
We are happy to provide fragrance blotter samples for you to smell first before purchasing. Just fill out the contact form and we’ll connect you with someone directly. https://www.air-aroma.com/au/contact/
Production Information & Care
How does it work?
Air Aroma’s diffusers use patented cold-air diffusion technology to transform a fine liquid fragrance into a dry micro mist. These are nebulizing diffusers, which differ from ultrasonic or humidifying and heat or evaporative methods. Cold air diffusion keeps the integrity of the scent intact and does not use any heat or water. The liquid scent molecules mix with air and vibration to create a dry plume of scent, which is slightly visible and dry. This dry mist is dispersed into the air either directly from the diffuser or injected into the supply duct of an hvac system to push the scent with the airflow. This method is the most effective way of scenting and can produce the strongest most direct results. Though, each diffuser has adjustable strength settings for your desired level of output. Scent is intermittently dispersed based on programmed settings, creating a consistent ambient scent.
Tech specs and an overview of each diffuser can be found on our website: https://www.air-aroma.com/au/diffusers/
How long will the fragrance last?
It depends on your usage, the system, and size of space / strength settings, but our diffusers are designed for little maintenance needed. Some common refill times if using daily: Aromax – 2 weeks, Aroscent or Aroslim– 2 months, Ecoscent – 6 months-1 year. Approximate shelf life of the fragrances is 2 years. Please take care to store the fragrances properly in room temperature and away from direct sunlight, and properly sealed.
How do I take care of my diffuser?
Air Aroma’s diffusers require a power outlet to operate and general maintenance and occasional cleaning are recommended. Each diffuser comes with a manual for instructions on set up, use, cleaning, and troubleshooting. Please reach out to us if you seek further support or have specific questions. https://www.air-aroma.com/au/contact/
Are the fragrances safe for use?
All of our fragrances use high quality ingredients, which include a blend of natural ingredients and safe synthetic molecules to make a well-rounded fragrance. All of our fragrances are approved safe for use by IFRA and designed specifically for diffusion (they are not meant to be worn on the skin). IFRA ensures a basis for the globally accepted and recognized risk management systems for safe use of fragrances through the IFRA Code of Practice. This means that the fragrances we use have been extensively tested by an international approved body, making sure the fragrance is safe for use. Air Aroma only offers IFRA certified fragrances and are free from harmful VOCs. Though it is uncommon, we know that some people may have sensitivities to scent, so be mindful of what works best for you. We find that with scent diffusion the scent is concentrated in such a small ratio that you’re not really coming into direct contact with a large enough quantity to cause issues generally. This is also more likely with essential oils as those are concentrated plant extracts.
What is the difference between your aroma oils and essential oils?
Our Aroma oils comprise most of our fragrances, which are perfume quality style scents specifically designed for diffusion. Their components include both natural materials like essential oils and absolutes, as well as synthetic scent molecules for a well-rounded consistent scent. Our essential oil blends are specifically just essential oils, meaning they are 100% natural and plant derived molecules. Essential oil blends tend to smell stronger and are more volatile (evaporate more quickly) than our aroma oil blends. We take great care in the sourcing and creation of all of our fragrances to deliver high quality compositions. You can read more about scent ingredients in some of our blog stories like this one: https://www.air-aroma.com/blog/what-makes-up-a-fragrance-scent-dna
Do you have other fragrances?
Yes, we offer a wider range of scents beyond our retail range available through direct inquiry. We keep limited supplies of some scents and launch new blends from time to time. We can also design something custom made for you.
Can I sell Air Aroma products?
Please email us for more information if you’re interested in becoming a distributor.
Does Air Aroma do custom/private label scents?
Yes! See more about signature scents here: https://www.air-aroma.com/au/signature-scent
Does Air Aroma do custom/private label candles?
Yes! We also do scented retail products including room sprays, amenities, reed diffusers, and more.
Can I feature Air Aroma in an article or connect about a social media partnership?
Yes! Please get in touch with us and we’d love to discuss.